FAQ

Do you have a physical store?

Sorry we are an online store only.  We also have a distribution center in Minneapolis, MN but due to zoning laws and limited space we do not offer local pickups of orders, drop-offs, or in person inventory browsing as our offices are not designed or zoned for customer pickups. Our inventory changes very fast so we cannot offer a paper catalog since it would be outdated before we could even mail it to customers. You can view every item currently available in our inventory on our website.

I am an international customer and I am not sure how much I'll be charged for a purchase.

Glambition Boutique is proud to service our customers from all over the world! All pricing on our site is in USD, the conversion rate would depend on your issuing credit card company being used on the transaction.

What payment methods do you accept?

Glambition Boutique offers a variety of payment options. We accept Visa, MasterCard, Discover and American Express cards as well as  PayPal and store credit which is Merchandise Credit which will be email to you.

How do I change or cancel my order?

We process orders very quick so make sure that you receive them as soon as possible. You can change your order as much as you like before you click “Checkout” but after this point you will be unable to make changes to your order. Keep in mind our system is designed to fulfill orders as quickly as possible. We cannot cancel or change an order once it has been placed. In such case you can however, return the item to us in accordance with our Returns Policy. If we sent out your package and your items are returned to us (Packages marked "Return to Sender") due to an incorrect/undeliverable address, we will issue a store credit for the net total minus the shipping fee. You will be held responsible for the initial cost of shipping the package.

When will you be adding new items?

We add items nearly every Tuesday at noon. To get a text message once weekly when we have new styles text the word GLAMBITION DOLLS to the phone number 797979 and sign up for our email list to receive emails with our latest items.

What currency is displayed?

All prices are displayed in US dollars. You can use the currency converter by viewing your cart and selecting your currency

Item Availability

An item I wanted is either out of stock (sold out) -or-not available in my size- or- no longer on your site will you be getting more?

Sorry, its  been removed from our site because we are sold out. This applies to every single item on the site, sorry no exceptions. This also applies to sizes. Only the sizes listed under available sizes at the bottom of each item's description page are available for purchase. If you do not see a size or a style this means that it is sold out and we cannot make any promises or give any information as to potential future availability. The inventory on our website is updated to the minute. This means that when a customer orders the last of a style or size it is immediately removed from the website and once a size or style sells out it is no longer available to other customers. Many items are available only in limited quantities and some items sell out within days or even hours so we cannot guarantee that an item you see today will still be here tomorrow. Most styles are never restocked

I got my order, but an item is missing/defective/not what I ordered. What do I do?

Once you receive your order, thoroughly check your delivered items immediately. If you believe an item is missing/defective/not part of your order, you must contact our customer care department within two days of receipt and let us know.

Does Glambition Boutique issue refunds?

We do not issue refunds, we offer store credit in the form of an digital gift card instead and it will be email to you. Please treat store credit like cash.

Do Glambition Boutique do exchanges? 

Because we can't ensure the Ladies will be issued the style/size they desire by the time their returned items come back to the warehouse, we cannot do exchanges by mail.

 How long does it take to process returns?

Returns are processed within 2-5 business days after your item(s) are received into our warehouse. Once your return has been processed, you will be issued an online store credit in the form of an gift card via email. Please keep your return tracking number for your records.

 

Where do I send my return to?

Please address your package to:  PO Box 28593 Crystal, MN 55428

My package is being returned to you, what do I do now?

All packages returned to us due to an invalid address will be restocked and you will be issued a store credit minus the initial shipping charge. We are not able to reship an order as all returned shipments are processed by our Returns Department.

 I am an international customer and I want to return an item.

Please contact us before returning an item, as there are special circumstances when we cannot accept a return from an international location. We will do our best to accommodate. We are not responsible for returns until they reach our warehouse.

What Happens If I Forget To Use A Discount Code?